Return a Product

You've just purchased a product and it doesn't meet your expectations?

You have 30 days from the receipt of your order to return the item(s) to us.

Return Policy

The ordered items must be brand new, with their labels, and in their original packaging.

For logistical reasons, we no longer offer product exchanges. We recommend that you purchase the new product directly and return the old product to us. It will be refunded within 48 hours of its receipt.

Make sure to adequately protect the products and securely seal the package.

In case of an error attributable to Extreme Tennis (wrong product shipped), all shipping costs will be covered by us. Otherwise, flat-rate shipping charges will be deducted.

Refund

Refunds for products are typically processed within 48 to 72 hours. We initiate the refund using the original payment method. Please note that we now reserve the right not to refund PayPal commission fees. This decision was made to cover the costs associated with transactions and cancellations. However, a full credit can be offered so that you do not lose the PayPal commission fees.

Returned Items

Returned items must be new and suitable for resale. It is imperative to adhere to these conditions:

Rackets:

  • The racket must be returned with the plastic on the handle intact.
  • The racket must not have been used and must not have any traces on the strings or frame.
  • If you have requested our team to string the racket or have used the "CHOOSE YOUR STRING" option, the racket cannot be returned as it will be considered a customized racket and cannot be resold as a new product.

Clothing:

The garment must be clean, unwashed, undamaged, and with the original product label intact.

Shoes:

Every pair of shoes must be returned in its original box. Shoes must be new, clean, and free from any signs of use or wear.

Paddle Rackets:

  • The racket must be returned with the plastic on the handle intact.
  • The racket must not have been used and must not have any traces.

Other Products:

Products must be suitable for resale, and it is essential to return them in their original packaging and with their original labels.