Product Return

Have you recently purchased a product and it does not give you complete satisfaction?

You have 30 days after receiving your order to return the item(s) to us.

Return Conditions

  • Ordered items must be new with their tags and in their original packaging.
  • For logistical reasons, we no longer exchange products. We recommend that you buy the new product directly and return the old one, which will be refunded within 48 hours of receipt.
  • Please ensure the products are well protected and the package is properly sealed.

Edit a Return Slip

Click on this link: Make a return and follow the return instructions. You will also find the link to this form in the email "Your order has arrived". Click at the bottom of the email on "Visit the return portal".

Return Conditions and Shipping Fees

  • If you wish to place a new order, please inform us and we will issue a credit note without deducting the return fees.
  • In the event of an error attributable to Extreme Tennis (wrong product shipped), all shipping costs will be at our expense.
  • Otherwise, a flat rate of €8 for France and €10 for Europe will be deducted.

Refund

Refunds are generally processed within 48/72 hours. We process the refund using the initial payment method. Please note that we now reserve the right not to refund PayPal commission fees. This decision has been made to cover the costs incurred by transactions and cancellations. However, a total credit note can be offered so that you do not lose the PayPal commission fees.

Returned Items

Returned items must be new and able to be resold. It is imperative to comply with these conditions:

Tennis Rackets

  • The racket must be returned with the plastic on the handle intact.
  • The racket must not have been used and must not have any marks on the strings or the frame.
  • If you asked our team to string the racket or if you used the "CHOOSE YOUR STRING" option, the racket cannot be returned as it will be considered a personalized racket and cannot be resold as a new product.

Clothing

  • Clothing must be clean, unwashed, undamaged, and intact with the original product tag.

Shoes

  • All shoes must be returned in their original box.
  • The shoes must be new, clean, and have no signs of use or wear.
  • The shoe box must not be used as a shipping package. Please keep it in its original condition, without adhesive tape or labels stuck on it.

Padel Rackets

  • The racket must be returned with the plastic on the handle intact.
  • The racket must not have been used and must not have any marks.

Other Products

  • Products must be resalable; it is imperative to return them in their original packaging and with their original tags.